Does the item you’ve purchased not meet your expectations? What a pity. Don’t worry. You don’t have to send it back by post, simply hand it in at your nearest Jack Wolfskin store.

An easy and free returns service

Expert advice in-store

As simple as this, see below.

1. Not happy with the item you ordered?

Does the item you’ve purchased not meet your expectations or not fit properly?

2. Find your local store

Use the store finder to locate your nearest Jack Wolfskin store.

3. Hand in the item

Hand over the item to a member of staff at your nearest Jack Wolfskin store.

Please note:

No direct refund of the purchase price of your online return can be made in store.
As is the case with returning an item by post, the package will be inspected upon receipt at our returns department. Once this check has been carried out, a refund will be made using your chosen payment method.

Find a participating store in your area

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Store Finder

Find a Jack Wolfskin store

Enter your address, city or postcode in the search field to find Jack Wolfskin stores.
Enter your address, city or postcode in the search field to find Jack Wolfskin stores.