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Customer Account

What are the advantages of having a customer account?

With a registered customer account, you are able to manage your personal and log-in details as well as save different delivery addresses.
As a registered customer, you can add the item to your wish list quickly and easily. You also have an overview of your current and previous orders.
What is more, you do not have to type in your billing and delivery address with every new order, unless you decide to have the order delivered to an alternative address. For your own security, we deliberately do not save your payment details.
How do I create a customer account?

There are two ways to create a customer account:
You can create a new account using the “My account” button on the top right of the site’s home page, which will direct you to the relevant login page. Enter your email address and a password under the heading “I am a new customer”, and click on the “open an account” button”. You will then receive an email so that you can confirm your registration.
You can add and save all further personal details after having registered a new account.

Alternatively, you also have the option of setting up a customer account after having sent off an order:
Once you have completed your online order, you will see a message that says “Thank you for your purchase“. In addition, you will see “set up customer account” on the left-hand side, where all you have to do is set a password for the email address that you have given. Finally, simply click on the button “register now”. You will then receive an email, in order to confirm the customer account.
Can I also place orders without a customer account?

Yes, you can also order from the online shop without having an account.
To do this, you must simply complete the purchase as a "guest" and then provide your billing information and, if necessary, a different delivery address.
After ordering, you will receive a unique customer number, which does not correspond to a registered customer account with us. Your details will only be saved for the purposes of your order and not used for any other purposes.
I have forgotten my password. How do I get a new one?

Not a problem, these things happen! To create a new password, click on the "My Account” button, to register as usual.
There, you will be able to create a new account or retrieve your login details for your existing account. Then, click on"Forgotten your password?" and you will be sent an email with further information needed in order to reset your password. Click on here if you require a new password.
How can I change my personal data?

To change your personal information, go to the "my account" button and sign in with your email address.
There, you will be able to access your personal information and make any necessary changes.
If you wish to alter your email address in your customer account, please send an email to: info@jack-wolfskin.com
How can I delete my account/personal data?

We’re sorry to hear that you wish to unsubscribe! Can we do anything else for you?
If you wish to delete your account, then please get in contact with our customer service team. There, they will be able to help you further and delete your personal information.
You are welcome to let us know what has led to your decision. Perhaps we can find a solution together?

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